HOUSTON – March 2011 – Concentric3 announced today the opening of its first Network Operations Center (NOC) located in Houston, Texas. Network Operations Centers are critical for monitoring and resolving technical issues that may occur in a company’s network and applications. They provide around the clock support and are staffed with technical resources capable of troubleshooting and resolving many issues remotely before they become problems that impact the business.
Concentric3’s Byron Kersey stated, “We realize not all businesses are created equal – that’s why we offer multiple options. We can monitor your environment and let you know when something needs attention. The next level includes troubleshooting the underlying issue with corrective actions you approve. Finally, we can provide you with a privately branded Network Operations Center without the added capital expenditure, staffing and training of building your own. The key is to be as proactive as possible.” Read more about a Contact Center solution…
About Concentric3: Houston-based Concentric3 is a leading provider of IT–related services designed to transform technology problems into business assets®. The company’s unique approach – putting business processes first, then technology (process then technology™) – enables Concentric3 to help clients save money, generate revenues, better manage projects, and achieve strategic and operational innovation.
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